Refund policy

RETURN AND REFUND POLICY

Last Updated: October 18, 2026

At ELVARÉ, we want you to be satisfied with your purchase. If your jacket isn't the right fit or doesn't meet your expectations, we're here to help.

1. Return Window

You have 30 days from the date of delivery to request a return.

2. Return Eligibility

To qualify for a return, your item must:

  • Be unworn and unwashed.

  • Be in its original condition, without stains or damage.

  • Have its original tags attached, if applicable.

  • Be returned with its original packaging, if possible.

  • Include your order number or proof of purchase.

3. How to Request a Return

To start a return, please contact our customer service team at:

Email: support@Elvare.com

Please include your order number and the reason for your return. Our team will provide you with the return instructions and the appropriate return address.

Please do not send any items back before receiving return instructions from our team.

4. Return Shipping Costs

For returns due to a change of mind, personal preference, or sizing issues, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact our customer service team so we can review your request and determine an appropriate solution.

5. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund. Processing times may vary.

All refunds will be handled in accordance with applicable laws.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@Elvare.com.

Include your order number and, if possible, photos showing the issue. We will review your request and work with you to find an appropriate solution.

7. Items Not Eligible for Return

Items that have been worn, washed, damaged after delivery, or show signs of use may not qualify for a return due to a change of mind, subject to applicable consumer protection laws.

Nothing in this policy limits any rights you may have under applicable law.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@Elvare.com.

We cannot guarantee cancellation once an order has been processed or shipped. Any eligible cancellation or refund will be handled in accordance with applicable laws.

9. Contact Us

If you have any questions about our return or refund policy, please contact our customer service team:

ELVARÉ

Email: support@Elvare.com